On a recent visit to the Central Library, patron Agnes Hail* took a few minutes to complete a comment card for the library director. In her comments, she thanked the BPL security staff for reviewing the library rules with her two students. Hail went on to mention how courteous the guards were and that they provided their service with a smile. After reading the card, BPL Director Renee Blalock immediately shared the remarks with appropriate staff. “It’s always important to commend our team members when library visitors offer positive feedback,” stated Blalock. "Ms. Hail’s remarks reinforce one of our main goals: to offer the very best in customer service.”
Members of BPL’s security team are responsible for enforcing all library rules and for providing general security in library facilities. They help ensure the safety of all patrons and staff, as well as protect against theft or misuse of library property. Additionally, team members are expected to render assistance to patrons and staff when necessary and feasible—without hesitation.
*Patron’s name was slightly changed.