Serving the Public as a Passport Acceptance Agent at BPL

Dodd Allee, Passport Acceptance Agent at the Central Library, assists a patron. For more than 40 years I have tried to find ways to satisfy my heart’s desire to help people. As a young child and youth I discovered that, for me, the greatest satisfaction was achieved by helping others. My life has been a constant quest to find ways of assisting others and providing the best customer service experience possible. I want people to know that they are important, have value and worth, and are seen. When I applied to be a Passport Acceptance Agent and Notary Public for the Citizen Services desk at the Central Branch of the Birmingham Public Library, I had no idea how wonderfully satisfying the work would be! All day long I spend my time assisting people from all walks of life. Whether it be helping patrons discover the freedom of world travel by accepting passport applications, or notarizing marriage certificates and other affidavits the library allows, my desire is satisfied ...