Friday, August 31, 2007

Instant Help is On the Way with IM

Beginning Tuesday, September 4 you will be able to “instant message” the library for help. With this live, online reference service, librarians will be on hand to answer your questions via instant messaging from 2:00 – 4:00 p.m. Monday through Friday.

Initially a service of the library’s Southern History Department for genealogical questions, the instant message reference service now extends to the library’s comprehensive general collection and will cover topics in arts, sciences, social sciences, humanities, business, government and everything else the library has to offer. Ask your question and leave it to the professionals and their arsenal of tools to locate an answer and type it back to you ASAP.

Instant messaging is faster than e-mail and allows users to see and save the written conversation. All you need to do is to add “BhamLibrarian” to your AOL (AIM) or Yahoo buddy list, ask a question, and receive an answer in real time.

Real time, real fast, really!

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